Lee Cheri $115 (original price) for a mess!
Went in for full set and pedi. Pedi was okay, the tech wasn’t very inviting though she was friendly which I appreciated but my toes arent the best looking.
The full set tech was almost fully cold. He spoke at me, spoke over me and answered my questions impatiently in an annoyed tone. I complimented his tats and tried to make small talk to lighten the mood. It went no were.
It got really uncomfortable when the tech started puffing and dropping his shoulders after every nail he manually worked on, as if ordinary filing was now extensive labor. Midway through doing the tips on the 1st hand, he took a call that would last the remainder of our sessions.
During this time, he was even more short - putting his hand up to stop me from asking questions about my nails to listen to the caller, only to ask my opinion after my nails were drying. I didn’t bother him with my thoughts and chose to explain my concerns to the manager (Lee)
I spoke to the manager in a low even tone to not be overheard or misunderstood. I apologized for interrupting her session for assistance and told her I did not like my nails. I gave details on the impatient/impolite behavior & lack of concern up until my nails were already drying.
I asked that she talk to the tech at a later time following my absence. Instead of doing so, the manager nonchalantly announced that I didn’t like my nails & went back to conversing with her customer.
I stepped away to use the restroom while I waited for my payment to arrive only to return to the manager and two other techs, along with their 3 customers, commenting and laughing about my experience. I heard one customer ask “who did her toes then” while the others snickered. The manager made a point to announce “that’s what happens when you bite your nails, now you don’t want to pay” in the air not directed towards anyone as the rest laughed while exchanging glances with me.
I didn’t complain about the price or even mention it & I do not bite my nails. Thanks for the terrible service & lack of accountability. Expecting professionalism is clearly out the question, but trying to passively bully your customers? Lol
1 /5