3 /5 Patricia Garnett: The place and personnel were wonderful! What I DONT like, actually I hate it, is their on-line persona. Almost everytime I log in, it tells me I need a 6 digit , sent to my cell phone. I dont OWN a cell phone and never have. They dont offer to send it to my e-mail address, only my cell phone, but if you dont own one, you cant see your balances. Need to fix this.