5 /5 Rebecca Bruce: I primarily deal with Jocelyn, the paralegal, and she has been awesome! We have ran into a couple of roadblocks during probate for my friends estate that have been out of our control, but she is always helpful and gives great advice and direction. Just know that it is the personal representative of the estate that is the client and not necessarily the heirs. Therefore, if you are the personal representative and try to include the heirs in decisions, the heirs may not fully understand and/or appreciate that the personal representative is the client and not them. Jocelyn does a good job of trying to explain that up front, but obviously emotions can be running high right other after the death of a loved one, so, based upon my experience, please think about that when you invite the heirs to meetings with the law firm as it can put the lawyers and the paralegals into an uncomfortable position. I would definitely use Jocelyn again, if I had to be the personal representative of the estate for somebody else.