1 /5 Patrick Py: I’ve been a Crunch member for several years, but I only started coming to this location around April of this year. Since then, I’ve had more unprofessional encounters here than at any other Crunch gym.
The last one was so ridiculous I had to leave this review. In the middle of my workout, an employee came up to me and said I was “needed at the front desk.” I asked, “Right now?” and he said “Yes.”
So I stop my workout, walk to the front desk, and what was so urgent? Billing. My membership had expired and they needed updated payment info. Instead of handling it before or after my workout, they yanked me away mid workout like it was some kind of emergency.
Imagine paying for a gym membership, showing up to focus on your workout, and being treated like an inconvenience because of a credit card update. That’s the level of “professionalism” this location thinks is acceptable.
I’ve been with Crunch long enough to know the brand can be better than this but this location is an embarrassment. Corporate needs to step in, because until management changes, this place will keep driving members away.
