1 /5 E W: I arrived right on time for my first class at CycleBar Boca, excited because I had a great, more personalized experience at the Wellington location a few years ago. I was really looking forward to trying spin again! Unfortunately, this experience was the TOTAL opposite.
Firstly, the front desk staff member launched into a membership sales pitch within seconds of meeting me before I even had a chance to get settled. It felt pushy and impersonal, especially as a first-time guest.
Then came the bike setup disaster. The staff member helping me couldn’t adjust the seat, because the knob was so tight. She said she physically couldn’t move it. I was moved to FIVE different bikes before she gave up and just placed me on one. This really made me wonder if the bikes are even serviced regularly and are 100% safe to use. It was completely obvious the staff member didnt really care and didnt want to keep trying, despite the fact I said the seat was very painful. It was far too tall for me, and I was extremely uncomfortable the entire class. I couldn’t fully participate or enjoy the spin class. I ended up with deep bruising in my groin area the next day from the seat digging into me the entire class.
To top it off, the instructor’s audio was very muffled. I could barely understand a word the entire time. Overall, this was a frustrating and painful experience...not at all what I expected from a brand like CycleBar that promotes a luxurious, personalized experience. Sad to say I cant recommend this location after this experience.







