1 /5 Randi: I’ve been a loyal customer of David’s Jewelers for over 30 years, designing and purchasing new jewelry pieces and bringing in countless repairs, watch band purchases and batteries, and even referring friends and family. I’ve always been patient, friendly, kind, and appreciative as a customer.
Unfortunately, my most recent experience was extremely disappointing. I brought in a gold-plated necklace for a simple clasp repair. After being told it would take one week, I never received a call. When I followed up and confirmed a pickup time, I arrived only to be met with rude service, no communication while I waited, and then David himself screaming at me in front of others. He said my repair “wasn’t worth his time,” compared it to his higher-priced jewelry sales that are worth his time, and acted as though he was doing me a favor. After nearly two weeks with my necklace, this treatment was shocking and upsetting.
This wasn’t the first issue. On a previous visit, David’s daughter made unkind and body-shaming remarks directly to me about my sister, who was with me in the store designing a necklace that I was purchasing for her. When I addressed it with David, he dismissed it rather than handling it professionally.
It’s been a few months since both of these incidents occurred and I thought with time David would reach out to apologize. But he never did. David never apologized for his behavior, communication and the way he treated me or the way his daughter treated me and shamed my sister. And to further share, the other women who work there aren’t nice or friendly. In fact all the women who work there are very rude to customers.
After decades of loyalty, I can no longer recommend David’s Jewelers. Customers deserve respect, honesty, and courtesy—qualities I sadly no longer experience here.
