1 /5 Meg Howard: I really hate leaving 1-star reviews—especially as someone who also runs a small business myself and knows how important Google reviews are. But I feel compelled to share my experience with David Stern Jewelers because it was honestly upsetting and disappointing from start to finish.
I visited the store on Saturday, May 31st, after reading the positive reviews online. I brought in a very sentimental piece: my grandmother’s ring, which I recently inherited. I wanted it cleaned, resized, and checked to make sure the setting was still secure. During the consultation, David told me it needed to go up two sizes and that they would need to remove the diamond in order to do it properly, which I understood. I was quoted $149, which I didn’t mind, and I agreed to pay once the work was done. He said it would take no longer than two weeks and told me to call him on Tuesday for an update.
When I called on Tuesday around 3:25 p.m., David seemed annoyed and was surprisingly rude. He didn’t even remember the ring size we had agreed on and admitted that he hadn’t written it down. I reminded him what he told me—and I remember clearly because the ring is very important to me emotionally. He then told me it would be ready in an hour.
Since I work about an hour away, my boyfriend offered to pick it up for me. He went to the shop, picked up the ring, and paid for it. While he was there, he also asked about his grandfather’s gold chain, which we were told had flaws and needed repair. Instead of properly inspecting the chain, David just threw it around my boyfriend’s neck and literally told him to pull on it—until the chain broke right there in the store. He then “repaired” it and claimed there was never anything wrong with it to begin with.
While fixing the chain, David started saying extremely inappropriate and derogatory things about women. My boyfriend was so uncomfortable that he actually thought to himself, “Dude, do you hate women?”. That says a lot about the kind of conversation that was happening.
After hearing all this, I decided to take both the ring and the chain to another jeweler for a second opinion. It turns out the ring was resized incorrectly—it was a size and a half too big. And nearly every link in my boyfriend’s chain was damaged, making the repair much more costly than it should have been. The integrity of the chain was completely compromised.
All in all, this was a really disheartening experience. I had hoped to support a local business and trusted them with something that holds deep sentimental value to me. Instead, I left feeling disappointed, frustrated, and honestly a bit disrespected. I wouldn’t feel comfortable recommending this jeweler to anyone.
