Truist - Hialeah Kaylina P: I went in to make a simple withdrawal nothing complicated, the teller that attended me was an OLDER lady she had glasses idk her name because the receipt does not say it... The older lady was so rude, I walked up to her and smiled and said hello and she had the nastiest attitude. Lacks Customer Service skills. When she was done with my transaction the older lady literally TOSSED my ID, Debit Card, and cash envelope into the slot and looked the other way. Very unprofessional. Genuinely dont know if its because I wasnt speaking Spanish because I was speaking English but either way was very disgusting behavior. And she was responding only in Spanish you should hire Bilingual Tellers. This really upset me and confused me. I was in shock with the type of service they give their customers and that they are so okay with this quality of work. I am a teller myself at another institution and I would not waste my time writing this review if it wasnt needed. This interaction really is uncalled for and you should also keep the branch and teller line CLEANER. Your tellers had open snacks and lunch bags all on the counters. Looks dirty and nasty. What an odd branch.
