5 /5 Fedor Edmonds: I highly encourage people to talk to Karen Hatton and her girls at her office for themselves before listening and following negative reviews. She was excellent and always made an appointment for me to speak with her. It was made clear to me that she generally was not available at my whim and if I needed to discuss my case with her I could send her a message through their electronic system or make an appointment to call her. As far as giving them money in advance to be available to me, it is my understanding that is called a Retainer Agreement and EVERYONE has to pay that with every attorney out there. I believe that a lot of people think that an attorney will somehow be able to fix the mistakes that we make but that isnt true and they, especially Karen, can and does do the best with the clay mold she is given.