HOTWORX - Lakeland, FL - S Florida Ave - Lakeland (FL)

5 /5 j bonilla: I’ve been a member here for a while and it’s been a fantastic experience. The staff, especially Meg, along with the other members, are always friendly and supportive. The gym is clean, well-equipped, and has a great community feel. I highly recommend it to anyone looking for a welcoming and motivating place to work out

1 /5 melina Prada: I am writing to formally express my concerns regarding the service and experience I’ve had at your gym location since joining in early 2025. When I first signed up, I spoke with Meg, who was very clear in assuring me that I could bring my 7-year-old daughter with me during workouts, and that she could sit quietly in the designated area while I exercised. As a full-time employee and single mother, this flexibility was a key factor in my decision to join. However, immediately after enrolling, the information I was given changed. I was informed that bringing my daughter would no longer be allowed. Additionally, an employee questioned my 7 year old daughter directly — rather than addressing me — which I found highly inappropriate and unprofessional. Throughout my membership, I have found the customer service from both Meg and Ed to be lacking in professionalism, empathy, and basic customer care. I have worked in customer service for over a decade, and it is clear that they do not prioritize client satisfaction. Instead, the environment they foster often feels confrontational, with a general attitude that the customer is always wrong. On more than one occasion, I felt uncomfortable simply expressing how I felt about a situation, as doing so seemed to provoke unnecessary defensiveness and even arguments. As a result, what was meant to be a place of peace and self-care became a source of stress and anxiety. While the gym facilities themselves are excellent, and the members are generally friendly and supportive, the staff interactions left a consistently negative impression. In conclusion, I would NOT recommend this gym location based on the customer service experience I received. I hope this feedback is taken constructively, with the goal of improving the experience for future members.

1 /5 Joe Smith: What a nightmare! When I joined this location with a friend of mine, I informed them that I was moving 1500 miles away and was on the fence about joining. They assured me that once I got moved, if I needed to cancel that I could do so with no issues and no fee. Once we got moved I was able to go once here and just haven’t been able to make it back due to a busy work schedule and the proximity of the facility to my house. I reached out to Meg (one of the owners) and asked to cancel and she told me that she will put my account on hold so I don’t have to restart here if I decide to go back. BUT I still get charged $9 a month. I did try that but realizing that I wasn’t able to make it work, I reached back out multiple times via call or text. My phone calls and texts never got returned. I would call the studio and leave messages with the staff for a return call, NOTHING! Finally I call the studio and Meg answers. I tell her that I want to cancel and that I have been trying to reach out. She tells me she got my messages but has just been too busy and that she was too busy to talk in that exact moment. I told her that I DO NOT WANT TO BE CHARGED for August… I was charged for August and my membership was still NOT canceled. I called 08/09 and Ed (Meg’s husband) answers, I explain how frustrated I am and that this is not what I was told it would be at all. I shouldn’t have to reach out MULTIPLE times to cancel something I pay for. Ed was very rude on the phone and told me that it was a mistake and he knows that the lord forgives him but clearly my friend and I aren’t forgiving people. Ignoring people who leave messages is not a mistake. All he bragged about was how they were just voted #1 for customer service. The staff is not allowed to cancel memberships, that’s only done by Meg or Ed. Well, when they make themselves so unavailable, it’s impossible to cancel and they just keep taking your money. I encourage anybody looking to join this scam, to read previous negative reviews. They all pretty much have the same issue with the same response from the owners, being rude and blaming the client, even reviews from 2 years ago. I’m sure I will get the same response. I will NEVER join another Hotworx.

1 /5 Reyna Muck: I find the owners very pushy and rude. Hotworx allows you to take a single class for free to interest you, then they bombard you with sign up fees, membership fees, fees for a mat, fees for a towel, fees for equipment like bands (never used), gloves (never used), as well as many other items (all never used) making it seem that this bundle saves you money when in reality all of this equipment is much cheaper on Amazon (yes, even equipment that could be used in an infrared sauna despite what they tell you) and you dont need 90% of it. This was my first red flag because youre spending essentially $500 to sign up and get the equipment you "need" but I am not someone that feels comfortable speaking my mind or saying no, so I paid the fees and for the items and hoped they would be worth it in the long run. Spoiler alert, they werent! As for the heat... I personally cant take how hot it gets and although you can turn the heat down, I dont enjoy the guided workout videos enough to pay the membership price. I didnt find any aspect of the videos or working out in the sauna enjoyable after the excitement of the first few class wore off, but it was much too late for that considering I already invested around $500 in the first 2 days lol. My membership was on pause because I was back in Michigan for the summer and I received no reminder that it was coming off pause and continuing to charge me the membership price.When I called Hotworx, Ed explained that they have over 1,000 members so they cant be expected to remind me. Are all 1,000 members on pause or am I one of maybe twenty that have their membership paused? You texted me multiple times in the past for promotions and when I paused my membership so I would have expected an automated text message, an email, or quite literally any communication as a reminder. I paid the $63 membership fee for the month as well as an additional $105 cancellation fee for my membership and in total, I would say signing up for this facility cost me nearly $1000 and I only ever did a handful of classes. I 100000000% regret ever signing up for this establishment. A few suggestions for the business owners.... Please allow a longer trial process so people can fully see if this is something they enjoy and want to stick with. Use an automated texting system when memberships are coming off pause as I am still not in Lakeland and would have extended the pause. Dont sell the bag of all the nonsense equipment to someone on their first day making the customer feel that this is needed for classes when in reality, they only need the mat and towel. And AGAIN, you could get a towel and mat off Amazon or online that is also made for infrared saunas, but Hotworx is greedy and makes you only buy their merchandise. I am very disappointed with my experience with Hotworx and have been from the beginning. I didnt want to leave this review right away because I wanted to get my moneys worth before I burned the bridge to be honest. And I will not reach out to the owners because theyre aggressive and condescending as you can see from many other reviews lol.