1 /5 Tracy Gonzalez-Batzel: Very unprofessional. Had an appointment Tuesday and it was rescheduled to today (Thursday) as she had an emergency and I understand things happen. I called today explained had a appointment at 130 she would get the message to Karen and she would call me, 30 minutes go by nothing. I call office again and she stated she left her a voice mail and doesn’t know what is going on but will call her again. I waited another hour and now know one answers at the office. I completely get things happen that are out of your control but at least let potential clients know what is going on.