Truist - Inverness Bonnie Whitmire: If I could give 0 stars I would. SunTrust was great, then the merge happened. Bills didn’t get paid, hold times of over 2 hours and still didn’t get to talk to a human being. The bankers in the Inverness do not return calls or emails. Keith is rude and worthless, can’t even manage to do what he said he was going to do. If you ask for a supervisor’s contact information, they ignore the request. I closed my account because of all the issues and am still having issues after months of fighting with them. Worst bank ever and I have had some bad banks! It’s really a shame that SunTrust sold out.
Capital City Bank - Inverness Chloe Hicks: Awful. Awful. Awful. My husband and I went in yesterday to open another account. We have been account holders there for over 5 years, most of the tellers know us by name. We deposited a large amount into our bank account (about $5k) that we had been waiting to deposit for over 3 months because of issues with the business we took over. We were informed by the manager (Lucy) that it would be no problem to open the account then the following day withdraw OUR money from the account. Well my husband went in today to withdraw OUR hard earned money and the manager asked him if he planned on depositing anymore checks into the account and he responded by saying he wasnt sure. With that she decided to change her mind out of nowhere and immediately put a hold on the money for 9 days because she "didnt feel comfortable giving us the money". It is OUR money!? We break our backs in the hot sun everyday to make a living and now after multiple issues with the company we acquired we have to deal with this??!! Definitely an unhappy customer. The very DAY those funds become available we will be closing not only that account but our main business account weve had for years there because of the way we were treated. Suncoast credit union has always been wonderful to us and thats where we are headed. Thanks for nothing capital city. Sincerely, seriously ticked off customer.
