Life Time - Boca Raton (FL)

1 /5 Neil Parsont: Lifetime Fitness positions itself as a high-end luxury gym. However, its current state is anything but reflective of that experience, both visually and in terms of customer service. Right now, the gym is under heavy construction, both inside and outside the building. This work has been ongoing for months with no compensation or courtesy discount to members. Recently, a gas line break caused a full-week shutdown of the entire club. Members were offered a one-week credit toward their next bill - nothing more. I attempted to resolve the matter directly with both the local club and the corporate office. I explained my frustration with paying full price while the club was under significant construction and was told by in club staff: “Other members pay more than you.” When I asked to speak to a manager, I was offered the option to email her and was basically told, by implication, that nothing much would be done. Calling corporate was just as unproductive. I was told I had the option of freezing my membership — which would mean paying around $35 a month to hold my spot with no access — or continuing to pay full price to access the premises, regardless of the construction. Quite frankly, I find it appalling to be treated this way and that Lifetime does not seem to care about the customer experience. I am looking for another gym and will not be returning. If you want to pay over $200 a month to walk into a construction site, be my guest. Not my cup of tea.

1 /5 Sniper: Have been a happy member for over 2 years and the main attraction that has me paying the 350 dollar hefty monthly membership fee was basketball, which I don’t mind paying due to the great experiences I’ve had playing and the amazing people I’ve built relationships with along the way. This gym has announced that they are taking away the basketball court at the end of November to install a turf which they already have outside… If this gym actually goes through with that renovation plan I will gladly cancel my membership and I know for certain I won’t be the only business this club loses if these changes happen

1 /5 D. Harilaou: Avoid if you want to work out. Have been coming to this gym the better part of the past two years with my wife, and shes the reason I still come around. Unfortunately, the only facility around the area that offers a steam room and sauna, along with a great Olympic size pool and outdoor pool areas, perfect for someone in need of these amenities, like a post surgery person. Yet, amenities can go so far when you have to deal with some issues that can only be a result of inadequate management. The front desk staff is very helpful, but on the floor is another story. Some of the items to point out are HUGE wall dust balls on the wall behind the elevator on the third floor and multiple cases of people having conversations on the floor, right next to staff. Another major issue is kids that are allowed, new, and encourages to mingle with members in the locker rooms, on the gym floor, and apparently even on the basketball floor. With 4 aerobics closed rooms, one would think that their "members kids" workout sessions would be held there, but no. On a Saturday night, one van witness about two dozen kids screaming and shouting on the basketball floor, and when a member closed the door to the workout are to keep the noise down, a gym staff member opened it again so their shouting can be heard in the cable machine area! And as my wife noticed, kids under 7 are hanging out with their parents in the whirlpool area with their mother, fighting each other. Yes, it is the only place in Boca Raton that may appear somewhat upscale, yet the loud hip hop music in the locker rooms adds a certain flair that is anything but. Yes,it has a great coffee room,yet when you have kids running around, it is apparent their parents dont have to deal with them: Other members do. Time to look elsewhere.

1 /5 Samir D: It is with regret that I leave this negative review, hoping it will prompt Lifetime Fitness to take meaningful action. The membership cost at this location is $230, and having visited several Lifetime Fitness centers across the country, I must say this one is the least impressive. To start with the equipment: many machines are rusty and clearly outdated. The air quality here is poor, which is particularly surprising given Lifetime’s reputation for maintaining a pleasant environment. On busier days, the gym becomes stuffy and unpleasant, filled with the smell of sweat and humidity. The sauna, steam room, and hot tub are all notably undersized, crammed into a small space in each locker room. To put it gently, these facilities are in dire need of a complete renovation. Cleanliness is another significant issue. I visited on Saturday and Sunday evenings when the gym is less crowded, expecting to find an improvement, but was disappointed. The garbage bins were overflowing, paper towel dispensers were empty, sinks were covered in water spots and hair, mirrors were streaked, bathroom doors were stained, and the showers were left with old towels and appeared unclean. The only redeeming feature is the outdoor pool, which, although thoughtfully decorated, is quite small and situated next to a busy street, resulting in constant noise that undermines any attempt at relaxation. The staff is generally pleasant, which suggests that the issues stem from higher-level management decisions. This location feels like a poorly executed attempt to repurpose an older facility rather than a new build that meets Lifetime Fitness’s usual standards. For a better example of what a Lifetime Fitness membership should offer, I recommend looking at the Lifetime Fitness in Lake Zurich, IL.

5 /5 Alex Weinstein: I recently joined this gym, and I’ve been very impressed with the overall experience. The facility is clean, well-organized, and equipped with a wide variety of machines and free weights that cater to all fitness levels. The group classes are motivating, with skilled instructors who make workouts both challenging and enjoyable. The staff stands out for being welcoming and attentive—they greet members by name, answer questions quickly, and create a supportive environment. I also appreciate the flexible hours, which make it easy to fit workouts into a busy schedule.