Centennial Bank - Key West Corrales Alexander (Xander C.): Ive been a customer since it was Marine Bank. For years, they had excellent service, employees, and management. I couldnt make a single complaint against them until recently. The manager, Ingrid, is so rude and disrespectful that even their employees want nothing to do with them. All of the amazingly sweet staff have either quit or moved. When I have bumped into them at the grocery store or at their new jobs, every single one of them told me that they quit because of the manager. I do most of the banking for my family, but one day my husband went to make a deposit. Please realize that he doesnt know our account number. He went to the window where Ingrid told him to fill out a slip. When he informed her that he didnt know the information, she scolded him then told him that she didnt have time to deal with this. After he told her off, she suddenly remembered that she did indeed have time to help him. Im sorry, but if you dont have "time" to help your customers as a manager, then you shouldnt be a manager. The service and staff have suffered immensely with Ingrid in charge. Oddly enough, I have found previous Centennial Bank managers and employees at another local bank chain who knows how to treat their staff and their customers. Centennial Bank, please get your stuff together. I miss the bank that you used to be. Additionally, you really need to reopen the Simonton branch and find ANYONE other than Ingrid to manage it.
