New U Fitness Jax - Jacksonville (FL)

1 /5 Summer Powell: They make it impossible to cancel your membership. I’ve called for weeks, left voicemails, emails, instagram message, even went in person and still have not been emailed “a form” to cancel. It’s become extremely frustrating. I’ve made sure to call during the staffed hours and still can not get in contact with anyone. Only leaving this review after weeks and several attempts of every form of communication possible.

5 /5 Steven Ison: The gym has a small gym/big gym feel. The gym isnt overwhelming but has all the equipment necessary for a large variety of workout routines. Cant beat the hours of access and the office hours are flexible for people with a range of schedules. The members are friendly, the environment is safe and clean, and the staff is super welcoming. My teenagers really liked Keisha, even getting a "shes really cool" out of one of them.

5 /5 Sol Irwin: I’ve been to other gyms before moving to the neighborhood and this is the cleanest and very organized gym I’ve seen. Being member of the gym is like being part of a very caring family. They’re thoughtful of your family and very professional at the same time. I always look forward to workout classes with Keisha. She wants you to try and explore your maximum potential but at the same time she knows your limitations. She also encourages you to modify some exercises to accommodate your limitations. Whether you’re a beginner or been working out for a long time, Keisha has the proper workout and exercises that can be tailored for your need.

1 /5 Kelton Hinton: Wasn’t expecting to cancel my membership, but after today I had to. Long story short I’m getting ready to come in, credentials out to scan for entry and two nice ladies held the door open for me after they verified that I had a pass so I walked into the gym. I was met by the owner Keisha as I’m walking in and she immediately in a aggressive way told me to go back out without any explanation. I had to ask why and she told me that every person has to scan in to account for who’s entering. That’s cool, I would have been more receptive to hearing that in a respectful way from the jump instead of her being aggressive or whatever she thought she was doing and treating me like I don’t pay my membership. Maybe she was just having a bad day or something. However, I will never spend my hard earned dollars where respect and courtesy isn’t given. I immediately canceled and went to planet fitness which is a far better gym anyway with up-to-date equipment for the same price and the Staff is nice and welcoming. Inflation is too high to just tolerate businesses with terrible customer service, especially from the owner. Imagine that…..

5 /5 Sheryl Patterson-Coulibaly: I love this gym! The owner is kind and patient. The atmosphere is magical. It feels like a family. The other members are kind as well. It’s not over crowded. And I especially love that I can swipe myself in at anytime. Not only is the process convenient, it’s also secure. Highly recommend.