Orangetheory Fitness - Port St. Lucie (FL)

5 /5 Alfonso Del Manzano: Great gym with even better coaches! This is my second home OTF location, and I absolutely love it. My wife and I attend regularly, and we love both the staff and coaches. Every class provides an excellent workout, and we always enjoy our time here.​​​​​​​​​​​​​​​​

1 /5 Jc S: Was really interested in joining the gym, the scientific basis behind the workouts really intrigued me. However an interaction with Coach Mike online really turned me off the gym. He was leaving comments claiming that vaccines are damgerous and harmful and do things like cause autism or harm and that the Covid vaccine was a big pharma/government conspiracy. I felt like these views were antithetical to the orange theory brand and really turned me off knowing that is the view the staff holds. How am I supposed to trust that a coach is putting me through a proper scientifically backed workout when they don’t trust science?

5 /5 Alexandra T: The staff was WONDERFUL. Originally I was very nervous about joining and going to class but between the front desk and the amazing coaches that nervous feeling went away. I was there two months before I had to move and by the first week I was welcomed by name every time I walked in , I took Phil’s 845 am class everyday and I genuinely looked forward to coming. This location gets 5+++++ stars from me if I could.

5 /5 Kyle Potter: If you are considering trying it out- don’t think twice! This location has been stellar. I’m a triathlete and use OTF to supplement my training for intervals and weight training. The coaches and front desk staff are simply amazing in all ways. My wife bought me a one month pass and here I am two years later and couldn’t recommend it more. A special shoutout to coach Michael for guiding me on the weight training aspect. The progress is clear as can be and my form and strength have improved tenfold over the time I have spent with OTF. Having the guidance and help on form and technique is unparalleled and something you will not get anywhere else. He has the class timing dialed in and guides the class smooth as butter making for an extremely efficient class. Coach Kay and Coach Phil have been amazing on the running aspects. From tips and tricks to just pure inspiration it’s always a pleasure to be in their class. My wife and I love going to the class and always know we will leave feeling accomplished. There is absolutely no judgement at all in these classes. I started with some of the lightest weights even as a young adult male and felt comfortable as can be and have seen the improvements over time. Regardless of age gender size or strength OTF PSL will set you on the right path.

2 /5 Anna Herman Evans: I’ve been a loyal member of Orange Theory for several years, and I’ve always enjoyed the workouts. However, my recent experience with Rachel, the assistant manager, has been deeply disappointing. After needing to freeze my membership for medical reasons, I was refused the ability to do so without further documentation which is something I’ve seen many members do in the past without this requirement (including for cosmetic procedures)! When I called to address this, not only was I denied the owner’s contact information, but I was also spoken over by Rachel, who dismissed my concerns and made the entire process more difficult. I have encountered other members who have been able to freeze their membership without these complications, so it seems the studio’s approach is inconsistent at best. I was provided misinformation previously at the studio and left believing I wouldn’t be charged for a medical freeze. Despite this, I was charged a freeze fee, and there was zero empathy shown throughout this entire process. The lack of customer care and unwillingness to assist has been shocking, particularly considering how long I’ve been a member. When I asked for the manager’s information, I was given no help, and Rachel continued to speak over me and refuse the assistance I was asking for. To be told I was talking over her when she clearly intended to avoid giving me the owner’s information was beyond frustrating. This was a display of poor customer service, and after years of being a part of the Orange Theory community, this situation has truly been one of the worst customer service experiences I’ve encountered. It’s upsetting to see this change in how members are treated, and I hope management takes this feedback seriously.