Premier Health & Fitness Gym - Hallandale Beach (FL)

1 /5 Dariia Dikhtiarenko: I really enjoyed this gym, especially under the previous management who were always so nice. Unfortunately, the cancellation process was a nightmare. Charging $82 just to cancel because they could not answer phone . I’d recommend going to another gym where you’ll find cleaner facilities, newer equipment, and a more professional staff.

1 /5 Electric Surge: I want to make it perfectly clear, a lot of these reviews are fake and doctored to make it seem like this gym is a good place. The honest truth is this gym should be the last place you should go to workout. This gym was made for someone that needs to workout for one day on vacation. It all started going downhill since the change in management. They fired all the previous staff, who barely kept the gym afloat and now hired new people, who barely know how to run a gym, let alone workout in one. The management can hardly do the basics such as keep soap to wash your hands. Instead of getting new soap or refills, they fill up the soap containers with water. The filth in the gym is so bad, you desperately need to wash your hands, they’ll be covered in rust and dust by the end of your workout - just look at the pictures. The workout machines are dated and improperly placed; they aren’t even nailed to the floor, so you run the risk of dipping over. You can see in one of the pictures that they used a fold of paper towel to keep the bench steady, a severe risk right there. Even during one of my workouts, they had children running around on the second floor. This gym needs to get its act together or it will for sure close, cause it’s not worth the money nor time to be in there.

2 /5 Dee Elle: This place is SMOL. They have a little bit of everything I guess, but literally some machines there’s only one, & a lot of their equipment is dated or broken. I was interested in a membership but the gym isn’t impressive for what the membership offers, & the fees (rent money) they charge you isnt to par with the condition of the gym. The front desk didnt explain or show me anything so I was lost & I didnt get to use equipment I was interested in because I didnt know where it was. Im considering just going to la fitness because for this price point, I want options & amenities

1 /5 Gracia G: My son went to Extreme Premiere Gym on Thursday morning to cancel his membership. The manager told him it would cost $20 to cancel. He said he’d come back later with the money. That evening, at 6:30 PM, my son returned to pay and complete the cancellation, but the front desk employee told him he couldn’t help because only the manager is trained and authorized to cancel memberships, and the manager was gone for the day. My son explained that this was the last day to cancel before getting charged for the full month, but the employee simply said, “I understand, but I can’t help you. Come back tomorrow between 8:30 AM and 4:30 PM.” Most people work during those hours and yet there’s no way to cancel over the phone, email, or with any other staff. It’s set up to make cancellation as difficult as possible. I called and asked to speak to the manager. The employee (Kevin) insisted he could help. I explained that only the manager has the authority to cancel, as we were told already. Instead of transferring the call, Kevin puts me on hold, speaks to the manager off the phone, and returns to relay the message while the manager continues to avoid the conversation entirely. I had no choice but to go there in person. The manager was sitting behind the desk doing nothing, and when I confronted him and told Kevin, “If someone asks to speak to the manager, take the monkey off your back and transfer the call,” the manager finally stepped in — only to say I had no right to give Kevin advice. He kicked me out and refused to speak to me, saying he would only deal with my 17-year-old son, who is still a minor. He ended up charging my son for the full month instead of honoring the $20 cancellation fee, even though my son returned within the time frame he was given. The manager also failed to mention that he leaves at 4:30 PM and is the only one who can cancel memberships and there are no signs anywhere informing customers of this. Apparently, he only works mornings because he’s “too good” to work evenings like everyone else. To make matters worse, I looked up the owners on Sunbiz and found out they live in Tallahassee nowhere near this gym. No wonder the manager does whatever he wants and talks to customers however he feels like. There’s no accountability because ownership isn’t even around to see what’s really going on. This gym is a mess. You can’t cancel in person unless you catch one specific person during limited weekday hours. Every other gym I’ve been to has better systems and professional staff. The previous owners and employees were respectful, courteous, and helpful. Sadly, that’s not the case anymore. I will definitely be filing a complaint with the Better Business Bureau. No one should have to go through this much trouble just to cancel a gym membership.

1 /5 Sorin Bot: I had a very disappointing experience with Premier Health and Fitness. Back in August, I asked them to freeze my membership due to a car accident. I clearly requested the maximum freeze period (six months) and asked them to call me before reactivating my account, since I wasn’t sure when or if I’d be able to return. Instead, they reactivated my membership after just four months—without any notice—and started charging me the full membership fee. I only noticed the charges recently and went in to speak with them in person. I explained everything and asked for a refund for the most recent charge, especially since I haven’t used the gym and was never informed that the membership was reactivated. They told me they had no record of my freeze request and refused to issue any refund, even though I filled out the freeze request in person and should have signed paperwork at the time. I understand that mistakes happen, but this felt careless and unfair. At the very least, they should have refunded the latest charge, which I believe would have been a reasonable resolution.