2 /5 Evangelina Altamirano: I have been a member of your Doral UFC FIT for over two years and I wanted to share with you my personal experience as a member. When I first joined, my family, and I were so excited to be part of this growing community. The gym was amazing and the staff organized and helpful.
1) Unfortunately, with some minor staff exceptions, I can tell you how disappointed I am with your current management team. The gym is filthy, the materials used for construction and finishes are slowly deteriorating and literally coming off the walls. Light fixtures have not been replaced and the parking materials used are coming off the parking lot ground. Because of the lack of supervision by your team, machines are in need of repair and others are in bad shape. Too many threadmills and stationary bikes that are not being used, instead of more weights and other weight lifting equipment.
2) The staff mainly stays in the front desk or hiding in the back room instead of walking around ensuring members are adhering to gym rules and decorum. Weights are left all over the place and when one is trying to work-out, you are faced with members who are more interested in being on their phones or video taping themselves instead of completing their sets which in turn makes it difficult for others to gain access to machines or sets of weight. There were many times when I was training with one of your coaches and we could not access machines because of arrogant and self entitled members who would take over various machines at a time and not allow anyone else to work in between sets. I know of one incident of a coach who ended up in an argument with a member who refused to allow her to use a machine while she was training another paid member.
3) Constant pressure is placed on your members to sign up for private sessions. This gym has lost talent and will continue to lose more talent because of this short sighted business model. The sessions are extremely expensive and the percentage paid to your trainers is low.
I would encourage you to make it a point to visit more locations and see for yourself what some of your members are experiencing and make productive changes in your policies and how you forecast your sales targets. It cannot be all about shareholders and profit at all cost.
The billing issues I have had are also telling. It took nearly five months for addtional charges to be stopped appearing on my credit card. It was a constant back and forth to have the matter resolved. It should not be this diffficult. Lastly, Ana is sweet and tries but she doesnt have the operational experience and it is ill equiped for this possition. I am all about promoting within but invest in the TRAINING to ensure those that are prometed are able to exectuve their jobs adequately.
