1 /5 Rick Woods: I submitted an online application for a free trial and visited the facility on October 2 around 4:15 pm. Upon my arrival, there were no employees visible, and I waited for approximately 11 minutes until two male employees emerged from the back. I explained the purpose of my visit, but instead of allowing me to experience the gym as part of the trial, they began discussing membership options. While this was acceptable, my initial intention was to tour and test the gym.
The employees seemed to lack information and informed me that cash sales for memberships were not an option. I expressed my desire to obtain multiple memberships after the trial, but they stated that it was not possible for me to sign up my family members. I found this policy unhelpful, as some individuals work out of town during the week and would prefer to use their own payment methods.
I left and returned the following day at the same time. One of the employees was at the front, and when I inquired about the manager, he mentioned that the manager is rarely present. I asked how I could reach the manager, and he provided me with a business card for her. I also requested contact information for the owner, but I was told that he did not know who the owner was and that I would need to use the information on the business card. At that point, I chose to leave, concluding that it was not worth my time, as it appeared the employees were not concerned about acquiring new memberships.
