1 /5 Carlos Ruiz: We chose this restaurant for a group reunion and made a reservation for 15 people, expecting to enjoy a nice evening together. Unfortunately, the experience was extremely disappointing from the moment we arrived.
Despite our confirmed reservation, we were seated at separate tables that did not fit our group. We politely asked to be moved to a table where all 15 of us could sit together, but the staff refused. We even spoke with the manager, Humberto, who was surprisingly rude and dismissive. Instead of trying to accommodate us, he simply said no.
As customers, we expect at least basic courtesy and an effort to resolve issues, not to be treated as an inconvenience.
To make matters worse, the service was just as bad. Our drinks arrived late and warm, and the food came out very delayed and not at the same time, leaving some of us waiting while others were already eating. For a planned group dinner, this completely ruined the experience.
If we could give this restaurant zero stars, we would. Sadly, it seems they prefer to collect 15 well-deserved 1 star reviews rather than provide proper customer service.
We will definitely not be returning.