Firehouse Subs Macclenny - Macclenny (FL)

1 /5 gacha life boss: Went last night they got both sandwiches wrong, called up there for only the manager to be totally disrespectful and hung up on so drove back up there and this was the remake all they did was switch the bread and meat around which we didn’t want mayo on the brisket and for them to send it home with a messy box on purpose was a character shown, WE WILL NEVER GO BACK…what is a email I could write to give fully detail on my visit? Cause I forgot to st the manager had her boyfriend in there waiting till she got off and was loudly talking about how he will act if anyone crosses her, we went on a Wednesday night around 9:15 and went back by 9:45p

1 /5 Craig Hodges: Ordered a salad and this is what I got. Looks like they tore the ingredients up with their hands and threw it in a bowl….. Sub was supposed to be toasted, but was cold and thrown together. Any attempt to contact them resulted in automated responses and chat bots. I spent $40 for 3 sandwiches and 1 salad. What a disappointment. Zero effort and zero quality….. Also, here. Let me save you the effort of providing your generic, copy/paste response “Thank you for contacting the Firehouse Subs Guest Services Team and for making us aware of the poor food quality you received. We have forwarded a copy of your concerns to the management and restaurant owner of this location, who will follow up internally to ensure that your concerns are addressed at the restaurant level and address your request.”

1 /5 Tristan Hill: My wife placed an order for a sandwich, specifically requesting no cheese due to a dairy allergy. This was clearly written on the order ticket, but the sandwich was made with cheese regardless. The order already took a long time (around 25-30 minutes), so when we discovered the error, we decided to simply ask for a refund on the untouched sandwich. At the counter, staff said they couldnt issue a refund and could only remake it. I rejected the offer as we werent willing to wait another 20-30 minutes. When I asked to speak to the manager, I was pointed to her (she was making sandwiches right next to the employee). She ignored direct requests for assistance, even when another customer tried to get her attention for me. When I approached her politely, she said she "had to call her boss" but continued working without making the call, effectively brushing me off. After waiting and asking two additional times, I eventually spoke to another employee from the back who quickly processed the refund – no issues there. While the refund was ultimately provided, the entire process felt dismissive and unprofessional even by sandwich shop standards. Instead of simply owning the mistake and taking care of the customer and resolving the issue quickly, this location’s handling of the situation has turned a non-issue into a 1-star review.

1 /5 Ronald Ward: Good tasting food... No care in preparation. My sub could not be picked up. Ask the meat was off the bread the tomato fell out bread was soggy mess. I eat at a lot of firehouse subs and this was the worst. Please send someone to retrain this store.