Hungry Howies Pizza & Subs - Defuniak Springs (FL)

1 /5 Taylor Dianne: If zero stars waa an option that would be what they would receive from this review. I waited over an hour for a web order. One Detroit style garlic herb pepperoni pizza. Not only were other customers coming in after me and getting their food first, its burnt to the point its hard as a brick and unedible. Yall need to get a better system together, and get it together.

1 /5 Katelyn Brown: I requested a sub set on the side and got soggy brown lettuce and a mix of other veggies in a small aluminum foil wrapper. It was disgusting.

1 /5 Shelby M: Service was the worst I have ever experienced. I placed an online order at 6:20 PM, and the app estimated it would be ready in 35 minutes. By 7:10 PM, the app still showed my order as "being made," so l called the store to avoid wasting time driving there just to wait. I was told my pizza was in the oven and would be ready in 7-10 minutes. I waited the full 10 minutes and then drove to the store.At this point, the app showed the order was in the review stage. When I arrived and gave my name, the employee at the counter checked and told me-again-that it was still in the oven and would be another 10 minutes. I explained that I had just called 10 minutes earlier and was told the same thing. She apologized and said they had received a large influx of orders at once. I told her that I wished I had been given a more accurate time on the phone, because I would have stayed at the store I was shopping at instead of standing there waiting. I then stepped aside. During the next 20 minutes, the lobby filled with customers. Every person who asked about their order was told either "another 10 minutes because its in the oven" or "your ticket is next, about 15-25 minutes." During this time, I personally witnessed at least five orders being refunded because customers were tired of waiting after being given repeated inaccurate updates. At 7:22 PM, the app changed to "Order Ready." When I asked about my pizza again, I was told-once again-that it was still in the oven and would be another 10 minutes. At this point, I asked why the app said my order was ready if it clearly was not. The employee repeatedly responded with, "Youre more than welcome to come back here and look-its still in the oven. " I was not accusing anyone of lying about where the pizza was; | was asking why customers were being given incorrect information both through the app and in person. I also asked how my pizza could have been "in the oven" for nearly 30 minutes straight, yet still not ready. I was told they had received many orders at once. While I understand being busy, what I do not understand is being repeatedly told "10 more minutes" when that clearly was not accurate. My pizza was finally ready at 7:40 PM - 1 hour and 20 minutes after placing an order that was estimated at 35 minutes, and 18 minutes after the app said it was ready. This store is not poorly run because it is understaffed - I saw 5-6 employees working in the back. The issue is poor communication and inaccurate time estimates. Had I been told the truth when I called - that it would be closer to another 30 minutes - I would have been perfectly fine with that. What I am not okay with is having my time wasted because staff repeatedly told customers their food would he ready in 10 minutes when it clearly was not. Something has to change at this location.

1 /5 breathelove: The absolute slowest and worst Hungry Howies Ive ever tried. How does it take over an hour to make a pizza every time we order? It always says anywhere from 12-18 mins at checkout but it ALWAYS takes AT LEAST an hour to get the food. When they hand me the pizzas after waiting an hour, theyre cold AND wrong. No Cajun on the cheese bread as ordered. I asked for light sauce on the deep dish, I get no sauce. I ask for light mushrooms and light olives on another pizza, they gave me double, theres not anywhere that isnt covered in mushrooms or olives. I PAY for extra marinara and extra ranch for the salad and I dont get either one of those either. I ask for the deep dish to be cooked well done, its not cooked well done but the regular pizza is cooked well done instead. Seriously, I understand mistakes happen and I didnt complain the first time I had issues but now Im just irritated bc this entire order is a joke. Tell me you dont give a crap about your job without telling me you dont give a crap about your job.

5 /5 warren whittington: I typically take my family here on Wednesdays for their weekly special. But on this particular night (7/13/25), we called to place an order, and we and were told they didn’t have any pizza sauce. Say what !?!? But still… always a good experience eating here.