2 /5 Alyssa Farineau: I just received a promotion at work so my husband and I came here for a celebratory lunch. Service was not great at all. The one who had the most Customer Service skills was the host so on our way out the door we tipped her five dollars. The server we didn’t tip at all because she had no Customer Service skills at all. She came and took our drink order And then came back to give us our drinks so I took our food order. The only other time we saw her was when she dropped off the appetizers and when she dropped off our entrées. My Husband sat waiting for 5 to 7 minutes for a refill in his drink to where we finally slid the cup to the end of the table, and she checked out another table and still didn’t even bother to notice that he needed a refill.
It wasn’t until we asked to speak to the manager that she came over right away and asked if he needed a refill and if I wanted a cup for my drink to go. That was the only time she ever offered us any service because she realized uh-oh, I might be in trouble. The manager apologized, but didn’t really seem too empathetic about the ordeal. She just seemed more or less like OK let me just apologize so I can get them out of here. we got our to go boxes and they couldn’t even offer us a bag until we stopped and asked the hostess, who was very friendly and gave us a bag to carry our to go boxes in. The only reason they’re getting a two star rating is because the food was good. Needless to say, we won’t be back again.
