1 /5 Jacob Fausti: Absolutely unacceptable experience at Longhorn Steakhouse. This was hands-down one of the worst dining experiences I’ve ever had, and I will never return.
We waited a full 30 minutes just for two margaritas. That should have been the first red flag, but it only got worse from there.
Out of four Caesar salads ordered, two never arrived. Not a word of apology, not a comp, nothing—just forgotten.
Then the steaks: two of the four were served severely undercooked. One was supposed to be medium for my brother’s pregnant wife—bright red, cold in the center, and borderline raw. Serving raw meat to a pregnant woman is not just bad service, it’s legitimately dangerous. Completely inexcusable.
We had to call the manager, Joel Jandog, to the table not once, but twice. Both times he was dismissive, offered zero solutions, no comps, no real apology—just excuses and attitude. Zero accountability and zero sense of urgency. Our bill was over 200 dollars. If this is the kind of “leadership” Longhorn puts in charge, it explains everything.
Slow, incompetent, forgetful, and dangerously careless with food safety. Joel Jandog and this location failed on every possible level. Do yourself a favor and eat literally anywhere else. We won’t be back. Ever.
