McDonalds - Wauchula (FL)

2 /5 Honest & Fair Feedback Reviews: Frustrating Visit - No Ice Cream, No Ketchup We visited this McDonalds location with our kids, who were really looking forward to getting ice cream. Unfortunately, the ice cream machine was not working, so there were no cones, sundaes, or McFlurries available at all, which was a big disappointment for them. To add to the frustration, when we got our fries, we asked for ketchup and were told there was none available either. We left without any ketchup for our fries. The restaurant was also not as clean as you typically expect a McDonalds to be. The company highlights cleanliness as a top priority, so this was noticeable and disappointing. The drive-thru was very busy, which likely contributed to the overall experience. While I understand that individual locations can face challenges, the combination of missing basic items and the environment made for a poor visit this time. · No Ice Cream: Machine was not working; no dessert options available. · No Ketchup: Requested but unavailable for fries. · Cleanliness: Restaurant was not clean. · Service Speed: Drive-thru was very busy.

1 /5 Chris Jordan: I wanted to share this experience- I have been harassed by the manager and one of the employees. I ordered something from the kiosk and that was partially nonfunctional- copy of receipt wasn’t printed out, I waited for 20 mins and told her - where is my order? She totally denied that any such order was placed and asked for an evidence , I had to pull out my bank statement and despite that she was looking at me as if im lying to her, then she delivered the food although it was total garbage, super cold and tasteless …they wasted my valuable time…date and time 12/27/2025 around 3 PM in afternoon…

1 /5 General Maximo Décimo Meridio: I want to express a complaint about the mistreatment I received from an employee last Saturday, September 6, around 2:30 p.m. I came to this store to pick up a DOOR DASH order that was supposed to be ready at 2:34 p.m. When I arrived, I didnt see any of the bags usually prepared for DOOR DASH pickups. I asked an employee (his photo is circled here in red) and showed him my phone so he could see the order number. The employee told me the order was on the mirrored screen, but that he couldnt prepare it; he had to serve other customers. It seems he saw me as a vegetable or a piece of wood, because Im just as much a customer as anyone who goes to pick up orders at McDonalds. Therefore, Im representing a customer whos waiting for their order and is paying for a service to have it delivered to their doorstep. I asked the employee again because he almost left me speechless and told me that the order was there, but that he wasnt preparing it. But there was no one else in charge of preparing it either. I had to call DOOR DASH support, so that a DOOR DASH representative could call the store and then this same employee, who is insolent, rude, disrespectful, began preparing the order when the company called him. And I ask myself, is this the McDonalds work style? Is this the correct way to treat a customer? Is it McDonalds policy to mistreat DOOR DASH customers? I think not. I think there is an ethic for workers, but in the case of this employee, he is a rude racist, disrespectful, discriminated against me to the point that he even ignored me. I suggest McDonalds management keep in mind that these types of people shouldnt be employees, because theyre damaging the stores reputation and mistreating customers. This rude employee made me waste almost half an hour, or 30 minutes, on an order that should have been ready when I arrived to pick it up.

1 /5 Devan Rimes: I was in the drive thru today on Monday around 12:40. I don’t know who the lady was that this establishment had the front window but she needs some attitude training classes of some sort. When I was ordering food I guess the person at the kiosk misheard me and forgot to add a #9 I ordered. When I came up to the window the lady was reading off what I ordered and when I tried explaining to her that 2 double cheeseburgers were missing off the order and I personally know it would’ve only taken a few clicks of the screen to add them on there but instead she wanted to get a raunchy attitude saying something along the lines as “ I don’t take orders here”. I didn’t even ask if she could just add them or nothing, she is obviously too lazy to do her job so I didn’t say anything else and drove off to take my business elsewhere. This McDonald’s proves me time and time again that it’s better to drive to another town over to get food.