Perch 360 Rooftop Restaurant & Bar - Punta Gorda (FL)

4 /5 marc marcy: food was good. nice rooftop views. our server was good but they were short a cook so we waited nearly 1.5 hrs for food (not the servers fault and we made sure to tip her well). we werent the only people to complain

1 /5 Colin Craddock: This was hands down the worst dining experience I’ve had in a long time, and I will never return to Perch 360. To start, we waited over 10 minutes just to receive menus. After ordering drinks, we waited about 40 minutes before having to ask if they were ever coming. The server’s response? “It’s not my fault, it’s the bartender. I’m only 20 years old, otherwise I’d go back there and make it myself.” Not exactly the customer-service moment she thought it was. Another 15 minutes later, the drinks finally arrived. One person ordered their Pineapple Paloma (just without pineapple). What arrived was a green mystery drink that tasted nothing like a Paloma. When we politely asked if the drink was correct and mentioned it tasted bad, the server became aggressive and said, “Yes, it’s your fault for ordering a Paloma without pineapple — I watched them make it.” For reference, a classic Paloma does not include pineapple. No apology, no offer to fix it — she simply walked away. Then came the food. We ordered one order of French fries for the table. After 45 minutes, we asked if they were coming. Her response: “Yes, but the table next to you ordered food too and they’re waiting.” Okay? And? This is a restaurant. Eventually, after an hour, we asked to remove the fries from the bill. She then informed us, “Oh yeah, they were actually ready in the back for a while, but I forgot to grab them and now they’re cold.” I’m still speechless. Every interaction came with an excuse and an attempt to shift blame back onto us. At no point did she take accountability or attempt to make things right. When we asked for the check, it took another 20 minutes. When we followed up, she simply said “no” and walked away. Meanwhile, we overheard her tell another table who received the wrong food, “Well, I heard you say fish and chips.” Yikes. Eventually, we paid and left. No goodbye, no apology — not a single word. In summary: rude and careless service, extremely long waits, incorrect or missing food, and bad drinks. Our group talked about how shockingly bad this experience was for hours afterward because none of us could believe it. This server desperately needs a Customer Service 101 course, and management needs to step in (if there is any). Do yourself a favor and go literally anywhere else.

1 /5 GREGG SIGNORELLI: Been to 360 a few times before. This visit on Sunday 12-7-25 my wife and I had a very poor visit there. We sat at the bar and waited for our bartender by the name of Rachel to come and ask us if we wanted a drink and if we wanted a menu. She was not friendly at all and never smiled. She was more interested in talking to her friends instead of helping customers. She totally ignored us most of the time. We were going to order food but since she never asked us if we wanted to order any food. We we were almost completely finished our drinks she then asked if we wanted any food which by then we were ready to leave. We both felt she was kind of rude and to finish it off when I asked for the tab she gave it to us and never even made eye contact. She just handed it to us and did not even say thank you. Will never go back. So if there is a bartender working by the name of Rachael stay away.

1 /5 Smoke1Hunit: My wife and I were really looking forward to lunch at Perch 360 after hearing so much about the rooftop views. Unfortunately, what should’ve been a relaxing experience turned into one of the most disappointing dining experiences we’ve had in a long time. We were the first guests to arrive when the restaurant opened for lunch, yet somehow we waited over an hour and a half for two simple meals — a veggie burger and a hamburger. During that time, several tables that arrived after us received their food well before we did. Our server, Jenny, was kind and did her best, but the overall service and kitchen coordination were unacceptable. When our food finally arrived, there was no apology or acknowledgment of the delay. The runner simply dropped the plates off and walked away. To make matters worse, the hamburger and veggie burger were both burnt, and the hamburger had cheese on it despite us clearly requesting no cheese due to a dairy allergy. That’s not just poor service — that’s a safety concern. We also couldn’t help but feel unwelcome, as we were the only African-American couple in the restaurant and the lack of attentiveness stood out compared to how other tables were treated. It’s never comfortable to feel that way anywhere, especially when you’re simply out trying to enjoy lunch. The drinks were decent (I had a Bahama Mama, my wife had a Sunset Cruise Mojito), but that was the only highlight. Management did comp our meals, but by that point, the food was inedible and the experience had already soured. We genuinely hope Perch 360 takes this feedback seriously. The view and atmosphere have potential, but hospitality and consistency are what make a place truly worth coming back to — and right now, that’s what’s missing.

5 /5 Dave Bianchi: I actually heard about this place reading the in flight magazine on an Allegiant flight. Sounded cool so I thought I would give it a try. We were immediately greeted with a smile and told to pick any table we would like. From there the service was very attentive and charming. We ordered drinks which were delivered immediately. The entire time we were there our server continuously checked on us to make sure we didn’t need/want anything. We ordered food and it was outstanding! It came out quickly and tasted great! We ordered three items and it was under $25! Are you kidding me! The food presentation is equal to something you see at a high end, very expensive restaurant. Great food, great service, great prices, great vibes! We will be back!