1 /5 In His Service: One Of The Worst Burgers I Have Had In Years BUT Custom Service IS On Point!
I just spent about twenty dollars on an American double smash burger with tater tots from Ruby Tuesday, plus DoorDash fees, for a total of around twenty seven dollars. For that price, I expected at least a decent sit down restaurant quality meal. What I received was one of the worst burgers I have had in recent memory and a small handful of tater tots that barely counted as a side.
My order was very simple, and very clear, American double smash burger and tater tots, no lettuce, add mustard. That is it. What showed up was a sad, poorly made burger, maybe ten tater tots at most, and the mustard tossed on the side in a container. This is a full service sit down restaurant, and they could not be bothered to actually sauce the burger the way it was ordered.
If a restaurant cannot manage a basic burger with mustard and a normal portion of tots, it shows a complete lack of care for the customer and for the food they are putting out. At twenty seven dollars after fees, this meal felt like an insult, not a treat.
I will not be ordering from this Ruby Tuesday again, and I would strongly encourage anyone considering it to think twice before spending their money here. For this price point there are far better options that actually respect both your order and your wallet.
***Update: After posting this review, I received a courteous call from a local manager who took responsibility for the issue and followed up the same day with a dining certificate. I appreciate the prompt, human response. I plan to return and evaluate the in-restaurant experience separately.
