2 /5 Chloe Walton: I went in to get nails for my graduation, I haven’t gotten nails in about a year and really just wanted to treat myself for my hard work. I asked for pink and white acrylic french nails (see Pinterest inspired pic attached). When I went in, the staff were very nice. The tech that did my nails had her small child with her, and while I understand there are circumstances to everything, my appointment lasted almost two hours because of how disruptive he was being. When we started my nails, I asked for them to be shortened twice and they were left longer than I wanted but I didn’t not want to ask a third time. On their webpage pink and white full set is priced at 55$, when I went to pay I was charged 70$ before tip which shocked me so I asked for a price breakdown. My card was partially in the reader but my tech pushed my card in for me BEFORE telling me where the extra 15$ came from which I found very disrespectful and inappropriate. 10$ added for “long nails” (I asked twice for them to be shorter) and 5$ for the shape (which should be part of the service!). 5 days after getting this set three began peeling up and by day 7 all three had fallen off. I called and they were very nice and said they would fix it for me, but my real nails were destroyed and bleeding (see pic) after having fallen off. I stated that I wasn’t comfortable getting fresh acrylics put on an open sore and I was told that it’s either that or I get them taken off. I asked for a partial refund since I had my nails for only 5-7 days! And I payed 75$!! And I was told they don’t do refunds. Instead, I got them taken off and a very poor clear coat put on (see pic). I am very disappointed and tried to be reasonable and understanding with this salon, but I just feel scammed. Even when they did “fix” my nails, they did not even offer to paint them.
