1 /5 Terra Draconis: Id like to start off by saying this review is MY personal experience with this office. My dentist advised me to seek out an Endodontist office as he was concerned I needed a root canal on 2 teeth. I contacted my insurance company, and they advised me that this office was in network, so I made an appointment. At my appointment, I was seen by Dr. Hari, at which time she checked both teeth and said one needed a root canal, and while the other tooth had some mild discomfort, she said, "well just keep an eye on that one." She wanted to do the procedure during that visit. However, I was not prepared at that time to do so, so I made another appointment for the following week. I came in for my root canal, and Dr Hari gave me some numbing injections, no problem. She then put a blue latex cover so that the only thing exposed was the tooth she was working on. I understand, after the fact, that this is standard procedure. However, there was NO explanation as what was to happen, nor what was happening. I experienced discomfort and felt like I couldnt breathe. Throughout the entire length of the procedure, Dr. Hari kept saying "open wider" what seemed like every few seconds. I have a small mouth, and I kept trying to tell her I had my mouth as open as I could. She couldnt understand so her assistant had to relay this message to her but despite my protests she kept repeating the same thing except when she accused me of not complying with her requests because the instrument bumped into my bottom teeth. I stretched my mouth and jaw so wide, and for so long, that I actually had severe pain in the hinges of my jaw for weeks. Towards the end of the procedure, my bridge (which she had to drill thru) cracked. I will say she did advise me that this was a possibility prior to my procedure. She showed me the cracked piece, proceeded to get up and go to the next patient (without another word to me) in the next room, leaving the assistant to put a temporary filling over the hole that was made for access to the root. What was not addressed were the sharp edges that were made when the bridge was cracked and broken! Instead, I was left with these broken edges that cut the inside of my mouth, cheek, and tongue to go home with! The least she couldve done was to grind them down somewhat until I could get to my dentist office to have a new bridge made. Thankfully, my dentist took me in as an emergency somewhat quickly and was shocked at how my mouth was left. I couldnt eat anything solid until my mouth healed, and I had to buy a special mouth rinse to help with the healing of a cut-up mouth. When I finally was able to get back to my dentist with a regular appointment in order to have a new bridge made, he asked why my other tooth hadnt been treated as well. When I told him the Endodontist said that she would monitor it, his response was, "it makes no sense for me to make a new bridge with the possibility of it being broken (again) with another root canal", and suggested I see another Endodontist. I then contacted my insurance, and they referred me to another Endodontist, and that experience was like night and day. The other root canal I had done at the different Endodontist office was painless, quick, and actually quite relaxing. Im only sorry that I hadnt come upon this Endodontist office first! While Dr. Hari may have many accolades associated with her name, unfortunately, courtesy, compassion, and patient care are sorely lacking.
