Dealer Service Alternative - Orlando (FL)

5 /5 Sandra Bell: I took my 2015 Mercedes GLK to get serviced and Dealer Service Alternative team provided me with a list of things that needed serviced and the priority repairs that should be fixed immediately. Reece was very helpful and professional throughout the entire process and my repairs were done timely and my car is running smoothly with no more issues. Thank you for the quality care of my car. This was my first time and I will definitely use your services in the future.

5 /5 Monte Carmack: I was very fortunate to have somebody recommend DSA to me about two years ago for my Mercedes. I’ve made three trips to him so far in the last couple of years, and in addition to being reasonably priced, they’re extraordinarily honest about their services and prices. I will never be back in to an automation Mercedes dealership again. These guys run circles around the dealers And they care.

5 /5 Andrea Carvajal: Highly recommended! I took my vehicle to this place and received excellent service from the very beginning. The entire staff was friendly and professional, and they clearly explained the diagnosis to me. They resolved the issue efficiently and with great care. I especially want to highlight Jaime and Ramón, who took the time to explain everything and made me feel completely at ease. Thank you for the outstanding service!

1 /5 Victoria Wright: Not sure who’s on the phone today but please teach them some customer service. Definitely won’t be coming to visit. Response edit: If continuously cutting people off as they are trying to speak is being polite, maybe we have two different understandings. I’m sure you listen to the audio so please, let’s be accurate. I did not ask him to guess on repairs, I simply asked for the cost of labor. They are not the same thing. And if labor changes depending on the repairs, for example if it’s a wiring issue, you should still be able to tell me what labor costs will be. In all my years I’ve never had a company not be able to tell me what their labor is. It’s ridiculous. And thank you for the wishes, I did end up finding better. :)

5 /5 Quavanti Hart: Had an issue with my fuel system that other mechanic services couldnt diagnose properly after two different sessions. Decided to take it to DSA who managed to discover what the issue was and fix it in the span of a few days. 100% recommend them and will be returning in the future!