1 /5 Elizabeth Gillen: HORRIBLE!-DO NOT USE-! I took my SUV in for mostly preventative maintenance as I drive extensively for work. This is included oil change, 4 tires, balance wheel alignment and and rear brakes. I was told the front brakes were "great" and did not n need any work.
Totaling over $1500.00. Almost immediately I noticed that at highway driving the SUV would start to shimmy and shake, also when coming to a stop the SUV would pulsate in the front (new issue after work).
I took the SUV back (losing a day of work) and told that the tires were "severely" unbalanced on the right front and now I had a front warped brake rotor.
Carlos, the manager, told me I would have to pay for the new rotor, around $450-$500 and that they rebalanced the tires.
I tried to inquire more as to how this could be that NOW I have a damage rotor and he would just talk in circles or talk over me without any resolution. I was told the car was "safe" to drive with a warped rotor.
I needed my vehicle for work so I picked it up. When they gave me the report back it was only the ORIGINAL work order, not the work order I saw him write re: tires and new pulsating upon braking. I was basically shut down as for as any more conversation even though I was polite. I asked for someone above Carlos, and was told "hes it" by the front desk lady.
Furthermore, the SUV is still shimming and shaking at highway speeds, and front pulsating worse. NEVER will use them again.
***5/20/25- took SUV to Meineke as severe shaking when driving and stopping continued.
The tires that I had mounted at Delray Auto were mounted incorrectly and unbalanced!! Cost me $$$ to have them fix the original job mount , balance and alignment from Delray Auto. Also noticed (which is definitely new) damage to tire rim.