1 /5 Briaās Sunshine: This place never answers the phone. I was referred here by one of my clients, and after three weeks of randomly trying to call and ask questions about booking an appointment online, I finally got someone named Goldie on the phone. I told her I was interested in a walk-in around 2 PM, and she advised me not to book online but to call her back around 1:30 instead.
I called the shop six times between 2 and 3 PM with no answer. I decided to drive over since the website says they close at 5 PM, only to arrive at 3:01 PM to find the door locked and Goldie already working on someone else. I was extremely annoyed āshe never answered my calls, never mentioned that they actually close at 3 PM, and the hours listed online are clearly inaccurate.
It shouldnāt be this difficult to give someone my business. Booking online requires a $50 deposit and with this being my first time coming here and with them never answering the phone and closing on random days and hours I wasnāt comfortable paying a deposit to them. The shop seems to operate on the business and feels of the stylist and I need consistency from my stylist. Random hours and close on random days, none of which are listed on the website or even on the building. I wonāt be back and Iām sure they donāt care, customer service isnāt a priority here.