Dread AddiX Salon - Sanford (FL)

5 /5 Gabby Wright: Today was the best day ever restarting my locs with GolDee!! I first went to Dee in 2014 to get my locs done. She welcomed and treated me like family! Her gracious spirit and the care she puts into locs inspired me to restart for a third time! ☺ I also drove over an hour to her shop and trust me it is well worth it! Customer service is at the forefront of the business. I appreciate all they do to provide exceptional customer service! I pray continued success over this business! Thank you GolDee and Tokyo keep up the great work ladies! ❤

5 /5 Dainisha Colon: First time customer! Booked a re-twist with Tokyo and she was great to say the least! Easy booking, finished early, and great customer service! Definitely will be back!

5 /5 Muneca Oliver: My first visit and I was not disappointed. I made an appointment three days prior so I was lucky to get in on a Saturday. The online scheduling process was super easy and confirmed within a few hours. I scheduled a wash and retwist. I arrived the day of about 15 minutes prior and there was a young woman in the chair for my loctician. Tokyo introduced herself and I was asked to sign in and they would be with me in a minute. After about 20 minutes I was asked to move from the waiting area to one of the salon chairs. I waited another 20 minutes for her to finish styling the young lady prior to me and was offered water while I waited. The salon itself is very intimate, comfortable and well kept so I didnt mind waiting a little longer and also I booked so last minute I was just grateful to get an appointment. Once Tokyo started my appointment it seemed to breeze through. My wash was thorough and refreshing and my retwist was painless and flawless. They even managed to get me into the barber shop in the same plaza for a haircut and line up. All together my appointment took about 3 hours with haircut included for 120 locs! Not to mention, they are reasonably priced so getting a retwist once a month is totally affordable. I am making my next appointment right away!!

1 /5 Bria’s Sunshine: This place never answers the phone. I was referred here by one of my clients, and after three weeks of randomly trying to call and ask questions about booking an appointment online, I finally got someone named Goldie on the phone. I told her I was interested in a walk-in around 2 PM, and she advised me not to book online but to call her back around 1:30 instead. I called the shop six times between 2 and 3 PM with no answer. I decided to drive over since the website says they close at 5 PM, only to arrive at 3:01 PM to find the door locked and Goldie already working on someone else. I was extremely annoyed —she never answered my calls, never mentioned that they actually close at 3 PM, and the hours listed online are clearly inaccurate. It shouldn’t be this difficult to give someone my business. Booking online requires a $50 deposit and with this being my first time coming here and with them never answering the phone and closing on random days and hours I wasn’t comfortable paying a deposit to them. The shop seems to operate on the business and feels of the stylist and I need consistency from my stylist. Random hours and close on random days, none of which are listed on the website or even on the building. I won’t be back and I’m sure they don’t care, customer service isn’t a priority here.