1 /5 Sabrina Billings: NAILS THROBBING. I went into this salon earlier in the day to get my regular SNS/Dip removal and re-do. The previous times I have been here I have had decent service. However, this session was likely the worst experience I’ve had from a nail technician ever. She was clearly inexperienced with using the drill and doing dip powder and did not listen to me when I made her aware of my nail patterns/sensitivities. What compelled me to type this review is the terrible throbbing sensation of my finger nails right now.
I have thin and sensitive nails which is why I do dip powder in the first place as opposed to gel. I start out by letting her know that I can feel the drill more easily and she will have to use lower speeds and less harsh maneuvers. She started out careful, but then attempted to be more harsh with the quick back and forth movements of the drill in small spots to remove the old SNS. I can feel the heat of the drill when they do this, and it is absolutely painful. I had to stop and re direct her. I do not like it when technicians try to “test” what I can tolerate after I’ve already told them I’m sensitive.
Once the product is all removed, I tell her how I want my nails shaped. I had one nail that was broken, and I wanted the rest of the nails to be cut/shaped down to match it. The technician tells me that she will do this step after she puts the dip on my nails. This was completely out of order from what I am used to in the past. Reflecting back, this is when I should’ve spoken up and asked for a different nail tech. I continued with her because I was being open minded and I did not want to make a scene. Well as she is dipping my nails, she is applying it thick and I had clumps of powder sitting on my nails, multiple nails. The dip process was extremely slow. It took her 1 1/2 hrs to almost 2 hrs to do my nails completely.
Once she was done dipping, she applied the clear gel she normally used before dipping my nails LAST, then applied the more watery solution that helps the dip harden/dry on my nails. My nail bed felt extremely uncomfortable during this step. Then she decided to file down and shape my nails. It was very uncomfortable due to the intensity at which she had to file because none of my nails were shaped prior to the dip. Once the drill was used in the end to shape the top of my nails, she cut into my cuticle with the drill on one nail which was stinging for the rest of the time. When I got home I noticed dried up blood in the area.
In the past, I’ve had maybe my thumbs throb after the dip powder service because of how my nail naturally grows but never the other nails. Currently all of my nails throb as if I had acrylic nails done (which I stopped doing in the past because of it). I am very concerned that my nail bed is destroyed now and I will have to take a break from SNS. I hate to have to write this review; however, I have had bad outcomes from my nails before at this location such as gel manicure chipping after only 4 days, and it doesn’t seem like they care when I tell them about it in person.
If my nails continue to throb for another 24 hrs, then I will go back for them to remove this for free. Furthermore, my nail shapes are not even, even. You can see on my nails where the clumps were previously. This is completely unacceptable. A nail service should not happen like this for anyone.
