5 /5 Kaycee Herndon: FIVE STARS, FIVE STARS, FIVE STARS!! THE BEST IN DEFUNIAK SPRINGS. Hands down. I went to another place in town to get my AC fixed in my car. That place quoted me $886 for five hours of labor to replace my blower and my resistor. Told me they’d have to take my dash board apart and they weren’t sure if that would even fix it. I don’t know anything about cars so I was thinking I had to pay that. I’m no feminist, but I’m pretty positive they were very aware that they could tell me anything and I wouldn’t know the difference. I called FIRESTONE and spoke to Mr. Davy, the service manager, and explained to him the issue as well as letting him know that I was not car savy. He was SO KIND and SO THOROUGH. He took into consideration that he knew what to do but that I did not and walked me through EVERY process. Mr. Davy broke down the price for me and told me that it would take a little less than a hour to get it done and that he may not even have to replace my resistor. He said he wouldn’t take any money until he knew exactly the issue so that I could be prepared. He quoted me $450 just to be safe. I was mind boggled with the price difference only to later see it get better. When he fixed it, he said he didn’t have to fix the resistor, it only took an hour, and that made the price go down to $278. I almost paid $608 more than I needed to until I met the KINDEST most RESPECTFUL man to help me. I appreciate it so much that he didn’t take advantage of me and what I did or didn’t know. He treated me like I was his family. He understood that no matter how much money you have, no one wants to waste money. You can feel his genuine energy and his kindest is undeniable. His employees are just as noble and hardworking. FIRESTONE of DEFUNIAK SPRINGS will FOREVER have MY BUSNIESS. I’m eternally grateful for these great people and this AC that I have now because of them!
