1 /5 K C: I wish I could give this salon zero stars—unfortunately, one is the lowest I can go. After six months of regular visits with the technician Bryn, I really wanted to love this place. Initially, everything was fantastic: great service and quality products. But then, things took a nosedive.
It all started with the first mishap appointment when I received a text just 30 minutes before I was supposed to arrive, letting me know that Bryn was no longer available and I’d be booked with someone else. I thought, "Okay, that happens." But when I arrived, I waited 15 minutes only to find out that the second technician was already booked too!
This pattern continued—on several occasions, I got phone calls saying Bryn was unavailable again. Each time, I’d ask to rebook with her, only to learn she was booked out for two weeks. The day of the third mishap appointment, I noticed the appointment vanished from the Frenchies mobile app. I received a called from the salon that morning, they insisted I hadn’t arrived on time. I explained my confusion due to the booking disappearing, but the representative became argumentative and dismissive. I asked to speak with a manager or the owner to address the ongoing issues, and she practically told me to take my business elsewhere!
I’m not sure if it’s just a problem with this specific technician—who also claims to be the manager—or if it’s a broader staffing issue. What I do know is that this salon does not value its clients’ time and the staff can be downright rude. There are countless high-end nail salons in Tampa that treat their customers with respect and provide excellent service. I ended up choosing this one for its proximity to home, but I’ve learned my lesson. If you want to be treated well and receive premium service, steer clear of this place! Youll leave feeling disrespected and frustrated.
