1 /5 Breanna Laurent: BEWARE 100% MARK UP ON EXTENSIONS! I found Cassidy (salon owner) on IG. Her policy is clients need to pay her up front for the cost of the extensions for her to order them. I was told the cost for just the hair was $1800. I believed her. After paying her 2 weeks in advance she reached out the night before my appointment saying that my hair extensions were "lost in the mail". I asked her if she could reach out to the company to see if they could over night the hair because I had a baby announcement photoshoot and desperately needed my hair done. She then tells me this is the second package of my extensions that was lost and says my original order was also lost and the company already replaced the first order and there wasnt much she could do (making it seem like I was going to be out the $1800 and it wasnt her problem to deal with) I had to go back and forth with her for hours asking her to contact the company again and offering to pay for overnight shipping myself to get the extensions so I could get my hair done. I told her $1800 is a lot of money to just have tied up without a resolution. She came back making this problem about her saying "It affects her because she had the time blocked off and she will now have a loss of income before Christmas" Gross. After more back and forth she told me IBE agreed to send her another set, but asked if we could change my appointment time to later in the afternoon. When I showed up for my appointment she was 20 minutes behind from a client that was still in her chair (She booked a new client over my original appointment time after complaining to me about loss of income before Christmas because of my time slot) As annoyed as I was over the extensions and seeing someone in her chair for what was my original appointment time I tried to brush it off. During my appointment we were taking me from a dark red to a brunette with some lighter face framing highlights. I sent her photos of the look I was trying to achieve and asked if it was achievable. She told me with the extensions it was. I trusted her judgement. Long story short short after a 5+ hour appointment I was left with PINK SPOTS all over. I decided to not go back. About a month later I found a new stylist I felt was a good fit to do a color correction to get rid of the pink spots and fix the slippage of the extensions after only a few weeks. When the stylist removed the extension install that Cassidy did the stylist told me something about the number of wefts in my head wasnt adding up and asked if I had extra wefts left over. After talking to the stylist I found out that IBE sells their hair in packs of 3 wefts each. The cost of 3 packs of hair is $900. Cassidy lied and told me that the cost of the just the hair itself was $1800. This means she charged a (100% MARK UP) on the hair and pocketed it for herself. Not only that, but I didnt even have a full 3 packs of extensions in my head. 2 full wefts were missing meaning I didnt even get the full $900 worth of hair that I technically paid double for. I reached out to her to let her know I switched stylist that was working on a color correction from pink spots and explaining the hair extension situation and that this wasnt adding up and we needed to figure out a resolution (AKA REFUND $900 you stole). She argued with me that she couldnt believe a stylist would tell me wholesale pricing, she didnt use the full amount of the hair due to the integrity of my hair, she does 100% mark up on the hair to cover the "cost of her education" & then she tried to lie and say she custom colored the extensions (SHE DID NOT) IBE sells the extensions in those colors on their website. After going back and forth with her for hours her resolution was to tell me 1 weft has been "left on file" and I can pick up 1 extra weft from her salon. Technically for what I paid she would owe me 11 WEFTS! And why was the so called 1 weft not given to me previously or mentioned until now? There are plenty of salons in the area that dont charge 100% mark up on the extensions. This place does BAD BUSINESS!
