1 /5 j f: I was so excited to get my hair done. Renee did my hair for the first time. I asked for a multidimensional cool toned brown color. Instead I was given a warm toned brown. I asked for the bob cut to be evened out and same length front to back. Instead my back was left about an inch longer. My excitement ended up with me going home and crying. I ended up doing my best to fix the cut myself.
Update in response: I went to a consultation with Renee before this appointment. The only issue she noted in my hair was that it would fade quickly. But same day isnt really covering that. She never once said the color I requested and provided photos of was unachievable. Which would have been an easy thing to say if that was true and she wasnt just concerned with making an easy buck. She cites that I left the review on Christmas Eve, yes she did my hair the day prior and left it looking terrible for Christmas. She was more concerned with getting out of work and shoving her phone in my hand to tip her than giving me any time to look at the hair. Her leaving the back an inch longer than the front had zero to do with the state my hair was in on arrival. Hopefully my review prevents other people from getting ripped off by her.
Texting with Renee was a nightmare. All her I would do this that etc yet then when I ask her to do it then she wont. She is just a liar with no accountability. Avoid this hair salon.
Additional update: Renee deleted her original catty lying response. The current response is updated. Oh and she likes to threaten her LGBTQ clients who text her for the refund she stated she would give with police action after I had said we could talk in person at the salon. So its wild that she is putting in her response that I should have talked to her in person. It was giving vibes the same as white women who call the cops on African Americans playing in a public park. Happy to share the texts so people can see how she truly is. This is the farthest thing from a LGBTQ safe space.
Additional update:
Sending texts to follow up on a refund after Renee said she would provide it after she did not is not harassment. No texts were sent after she finally provided the refund. So what she is calling harassment is an updated Google review based on her behavior right before the refund and her new response to my Google review. That isnt harassment and no one told you you have to keep updating. And the first text I sent her related to the refund was sent after her initial, now deleted response, to my google review said I should have contacted her. So uh what would most people do? Stating that I would come to the salon to discuss the refund in person where other people would be able to hear our conversation after Renee was being unresponsive to text and 2 weeks had passed isnt threatening. Its called working to get to a resolution and stating the obvious considering the size of the salon and that it would be during open hours. Im well aware that stylists at your salon are LGBTQ, which is one of the main reasons I chose to come there in the first place, but that doesnt mean it is LGBTQ friendly. Threatening LGBTQ people with the police for texting you to get a refund you said you would give isnt harassment. Its also utterly disgraceful that you want to play the victim and call this harassment when some people have actually endured harassment in their life. You just continue to lie.
