4 /5 Melly P.: My sister recommended me this place after getting her nails done here- I loved the way they came out so I decided to give it a try. I’m not one to get my nails done so I’m not really familiar with all the different styles and shape and whatnot- I made this known to my nail tech from the very beginning hoping that they’d sort of guide me.. however, I think there was a bit of miscommunication here.
Mai did a pedicure and manicure, as well as gel extensions. She was amazing with the pedicure- great with the massage as well as the application of gel on my toe nails!
However, the manicure, not so much. I requested my nails be not too thick and long, but she kept insisting that the length was okay and reassured me that she would file and shape them. She said that my choice of color would not look good and insisted on using one of her choosing. She kept going and assured me that it would look good at the end. Almost time for my top coat and the manager informed her that she had another client- she began rushing and eventually gave the job off to another tech who just dabbed two coats of clear gel and sent me on my way… no cleaning up of my cuticles from left over gel, no cuticle oil, didn’t even ask if the nails were okay. She walked me to the register and me- being riddled with social anxiety- didn’t have the nerve to speak up. I paid and left- as soon as I stepped foot into the daylight, I looked down and realized just how much I hated the nails. I drove home and I was devastated, I truly hated the way they looked and I felt so disappointed that I didn’t speak up. I called my sister and she was also upset (since she recommended the place) so she called them and asked if it was possible to go in for a redo. Thankfully, the manager said to come in and he’d take a look at it.
When I returned, he placed me with a new nail tech Stephanie. She was amazing !!! Took the time to ask what it was that I was looking for, and even offered her own recommendations (but didn’t force them on me). She took her time to correct all the things I hated with my nails and in the end, I left a happy customer. I was extremely pleased with how gentle Stephanie was, and I will most definitely be returning as her customer. Overall, I’m pleased with how the manager worked with me to correct what I was unhappy about.
TLDR; I loved my pedicure and hated my manicure (with gel x)- called and manager said they’ll redo free of charge. I left the second time loving the way both my hands and feet looked.