1 /5 Laurie Intriago: I made an appointment for a full highlight. The coat was listed online as $165. I arrived at 9:00 am. The stylist did a great job with listening to my needs and I showed her a photo of what coloring I wanted for my hair. After the foils were on, she left me for 20 minutes while she ate lunch. She checked my hair and said it was lifting nicely but that I needed a little more time. She left me for what was supposed to be another 15-20 minutes but was more like 30 minutes. When she checked it, she stated she was going to apply toner to warm it up a bit. She rinsed me, cut and blew dry my hair. It was much lighter than I had requested. She volunteered to fix it and said she would put on the toner and warm it up more. She left me for another 30 minutes and was on the phone the whole time as I could hear and see her. She finally applied the toner and left it on for another 20 minutes. By this time I had been at the shop for 5 1/2 hours so I told her not to blow dry me. When I went to pay I was charged $215. I questioned it and was told because she put toner on my hair that was extra and the haircut was extra. I was under the assumption that the toner was to fix her mistake as far as getting my hair too light. My hair feels like straw and the highlights and color look fake. I filled out a survey but no response to that. This stylist only received her license in February of 2023. Obviously there is a learning curve involved but no one is supervising it. I spent a ridiculous amount of money and apparently the salon doesn’t care. I won’t go back even though I typically get my haircut done there. This coloring was a treat for myself and I feel like I was cheated.
