Medical Specialists Of The Palm Beaches - Boynton Beach (FL)

1 /5 Michael: I went to Dr. Raxenberg for many years until I lost all faith in him and Medical Specialists of the Palm Beaches. I went to an appointment and obtained pre-clearance for an upcoming surgery. I was told that they would send the clearance form to the surgeon. Days later, as Im on my way to the surgery I received a call from the surgeons office saying they never received the clearance form from Dr. Raxenberg and my surgery would be delayed. I called Dr. Raxenbergs office and had an unreal, idiotic conversation during which one of his admin staff casually mentioned Im sorry, we seem to have lost the record of your recent clearance appointment; could you please come in for another exam? What?! I said there was no way I could do that and still be in time for my surgery. Sadly, it didnt seem to bother the admin staff that the loss of my records meant I wouldnt be able to proceed with a surgery I had worked months to schedule. No apologies, no nothing. I asked the admin I was if she could please have Dr. Raxenberg call me. Nothing but crickets since then, except for phone calls from his staff saying Im overdue for my annual checkup. Not a chance! Its been over two year. I never heard from Dr. Raxenberg or received an apology for Medical Specialists losing my medical records (a violation of HIPPA rules in itself). I would advise anyone and everyone to avoid Dr. Raxenberg and Medical Specialists of the Palm Beaches.

1 /5 D (Phat Rat): Brianna at 15340 S Jog Rd with Medical Specialists of the Palm Beaches is rude, callous, unprofessional & incompetent. The fact that this medical group allows mother (manager) and daughter (medical assistant) to work together is a clear indication of the lack of professionalism this medical group fails to maintain. Stay away from this medical group. Read reviews before you decide to use them. What a professional and ethical disgrace.

1 /5 Andy Sones: I made the next available appointment to see Dr. Kenneth Manchon here as a new patient, waited for it for more than 4 months, then got a phone call a couple of days out that my appointment was canceled and the best they could do was either a nurse practitioner in 6 weeks or a new doctor date in three months. When I asked if they could squeeze something in as Id already waited 4 months, the office told me to call back when I could decide on the September or November dates and hung up on me. Shocking service, I will never use these in people, the other reviews make clear that its not an isolated incident. Use at your own risk.

1 /5 dnelson mccarthy: HORRIBLE - The shame is that I love Dr. Albanese but since they have been taken over by Medical Specialists it has been a disaster, I have been without my medications for over a week, after being told today that they called it in, CVS still does not have it , and the Dr. on call Dr. Patel will not take any after hour calls related to medication refills. Their office staff is incredibly incompetent and rude. I am so disappointed my entire family goes to this practice but we will all be moving to another provider, that is 7 patients that they will be losing.

5 /5 Chris Basile: I am so excided that Dr. Andrew Krasner has another office besides the one in Atlantis by JFK Hospital. I requested an appointment for a hospital f/u and was offered an appointment within days at the Boynton Beach office by Bethesda West Hospital. I really did not want make that appointment as it was a new place for me to go BUT I am so happy I did. The 1st thing I notice about this office was I was able to find a parking spot. I was able to park close without using my "priority parking permit" (Disabled Parking Permit)...lol. I was able to get into the building, up the elevator and into the office without any problems. When I opened the door I was welcomed by a nice gentleman who waited until I got up to him before either stating my name out loud for other to her or ask who I was. Not every office does that. I was taken into the back by the MA staff where she took my vitals, asked me to confirm why I was there and asked me to go over my medications. I always go to office appointments with a document of my meds, history, allergies, other doctors info, etc. and gave it to her to make sure that everything was in the system. She thanked me for the information and it was scanned into my chart for later. Dr. Krasner came in to talk to me about why I was there. We talked about what happened and came up with a great plan to help me. I will monitor myself and keep in contact with the office through the app. Checkout was amazingly easy. Everyone there was "on their game" and was top notch! KEEP UP THE GREAT WORK MSPB CARDIOLOGY BB!!! Thank you for everything!