1 /5 DaVatrice Lindsey: Due to the dramatic price increase that I was told when I showed up for my appointment for a microloc retie verses the price online and that I booked, the constant talking, and the touching of my face; I decided not to book again. There was a standing appointment that wasnt confirmed. However, to my surprise, I received a confirmation 2 days before, so I immediately canceled. Despite not confirming and canceling 2 days before because someone falsely confirmed, I was sent an invoice for $155.00. I had been going to Onyx for years, have never missed an appointment, nor forgot to cancel. It is so unfortunate that this took place! The salon is no longer about hair and treating clients right! Also, they are false advertising, manipulating the appointment system, and stealing!
Given the false accusation of the business in their response, I filed a complaint with the Better Business Bureau. I NEVER confirmed the appointment. Furthermore, I received a confirmation despite NEVER confirming the appointment, which prompted me to cancel 2 days in advance. Due to canceling, the appointment does not reflect in your online booking system. I sent that proof to the BBB, as well! However, an invoice for $155.00 was emailed to me and reflects on my account with your online system. It has not been removed. Defamation is a result of lies. I have told only the truth!
