1 /5 KAREN ZUNIGA: I got finessed here last night and it still doesn’t sit will with me today, but I’m sure you will all have your own experience.
Last night I came in for a quick gel pedicure. I had dinner plans with my husband for valentines day and needed to be in and out.
They assigned me Krystal and immediately she was pushing to up charge me to a more expensive pedicure. I just wanted the basic gel pedicure for $45. Mind you. I always leave a 20-25% tip because I am always go grateful for their help… she insisted and I kindly told her no Krystal I just need a basic gel pedicure since it’s 6:25 on a Friday and they close at 7 and my husband is waiting at home for dinner plans.
When the owner came to ask if he can charge me so he can close the register at 6:50; when he came back he had charged me $56.75, I asked howcome it’s $56.75 and he explained well Krystal said she did the a gel pedicure plus a soak you choose plus credit card fees. When she NEVER provided that service… i told her “ I had rather given you that extra $10 then it going to him for a service I didn’t get and she couldn’t look me in the eyes and started shaking. She KNEW she had done me wrong but my mother taught me to be a lady, so I calmly left but I WILL NEVER STEP FOOT BACK IN HERE.