Palafox Imports Inc. - Pensacola (FL)

1 /5 Jake Lane: Avoid this shop. Hourly rate is extremely too high for the quality of work produced. Had an oil change, left with a flat tire from their parking lot. Was told "sorry yeah we try to run a magnet through the parking lot every week, whoopsies." With no recourse on how to make this up or even fix it. "No sorry we dont do tire work." Well you should probably return the vehicle the way it was turned into the shop. After my oil change, within 24 hours my Range Rover was throwing codes for contaminated engine oil. Spent $3000 for new Porsche brakes that squeal. The solution was to bring it back and have them hold it for a couple days so their tech can drive it around and make check whats wrong. They squealed the day I left with "brand new" brakes. I would not trust this shop to make sound and accurate repairs or to maintenance your vehicle.

1 /5 Barry Stein: AVOID....AVOID....AVOID...AVOID...AVOID They had my 911 for over 3 years and I paid over 7K for repairs and they could not get the car running properly. Transferred car to another shop and was found to have a multitude of errors from PALAFOX IMPORTS. They installed a Mercedes Benz camshaft sensor in the vehicle. Reprogrammed the ECM with a Boxster ECM..and failed to torque crankshaft pulley causing pin to shear. IMO THIS IS A PART CHANGING SHOP.....THEY ARE NOT REALLY KNOWLEDGEABLE MECHANICS

1 /5 Kay Jay: My experience was decent with the owner Guy. It is the mechanic Thomas who wants to be the owner that is unprofessional to me. The price he quoted me to fix the drive shaft was decent; but I was told after the diagnosis that it also needed a catalyst converter on an E300; the price quoted was ridiculous., but they came highly recommended. Guy seemed to know his stuff but it’s unprofessional people like Thomas that will drive an upstanding business downhill. He doesn’t know how to speak to paying customers. He is rude and really need to take a class on customer service with a little bit of respect. He’s probably the main reason there are so many cars still sitting there. He has an attitude like he’s the boss when he’s just the freaking mechanic. Let Guy run his own business and you do what you’re “good” at work on cars; because you’re running all the customers away with your stinking attitude Geesh!

5 /5 JEFF SIMMONS: PALAFOX IMPORTS QUICKLY IDENTIFIED AND FIXED A CALABRATION ISSUE ON THE AIR RIDE SYSTEM IN MY GL 450 BENZ AND REPAIRED A DISCONNECTED SLIDE CABLE FOR A REAR FOLDING SEAT RELEASE. THOMAS COMMUNICATION, CUSTOMER CARE, AND ACCURATE PRICE QUOTED WERE 10/10, WOULD RECOMMEND TO A FRIEND.

1 /5 Six -0: Do not rely on these guys. They had our car for week to provide an estimate that they were going to charge $190 for. We finally picked up the car and found that they had damaged the convertible top boot when they put down the top without releasing an expander in the trunk. They were not able to diagnose the problem, did not fix anything and damaged the car...and had kept our car for a week. They told us the estimate would take 2 days. We called on day 3 and were told they were getting a part list together and would call the next day with an estimate. Since we did not get a call, we drove there on day 5 and found that nothing had been done aside from breaking the expander in the trunk. We took the car. Guy told us that there was no charge because they couldnt diagnose the problem. We now have an additional repair to make on our car and are no closer to getting the repair we needed.