5 /5 Cathleen Campbell Cawley: I am very impressed by Pedros Auto Repair. Pedro treated me well as a customer, keeps a very clean and organized shop, provides timely service, and charges fair prices.
Pedro did not ask for a review in any way. I am a very detailed and analytical person, so when I find companies that provide customer service that goes way above and beyond, I spread the word to support the business.
Our family had a roadside emergency at 5:30pm in the rain. We had the car towed to Pedros based on a neighbors recommendation, and it arrived after hours. We had never been a client at the shop, and just left a note and keys in the dropbox or Pedro. The next morning when we called to let the shop know we had dropped a car, they had already evaluated it, and had a price quote. It was fixed that day. I have been back twice with two other problems. I was able to get appointments for the next or same business day. Both problems were promptly assessed.
One time, I had the chance to watch Pedro in action working on a car at his shop. It was amazing to watch him work on a car. It reminded me of a kid in a candy shop. I could see that he loves to solve problems, and is passionate about what he does.
For one service, Pedro supplied me with a photo of what was wrong, and let me know of a specialist in town that would be able to do the repair cheaper but still with great service. I am impressed by high quality vendors that will recognize and recommend other vendors or competitors - a sign of great character.
I highly recommend Pedro and Pedros Auto Repair.