1 /5 Vincent Lepore: Never in my life have I been treated as poorly as Personal Physician Care has treated me. I called to refill my albuterol inhaler for asthma which I have suffered from my entire life. Every single month I have to call and have the same prescription authorized after asking them to extend it multiple times, which they promised they would, but never did.
They say their hours are 8-5, but they close down and turn on the answering service every day around 4:20pm. When I finally got a hold of someone, she informed me that to continue receiving my inhaler, I need to visit the Dr every six months or they will refuse to fill it. I have suffered from asthma for over 25 years and never in my life has that been a requirement, asthma is not something that can be cured or treated with an office visit.
It’s very clear they want to collect copays as much as possible and do NOT care about their patients. I was told by Lisa that it’s MY fault I can’t get my prescription filled because I didn’t come in, when she was the first person to tell me this was required. I asked for documentation on the policy, which she couldn’t provide.
Save yourself the headache and go somewhere else, this place values money over people and treats you like a number. I’ve spent over 2 hours each month trying to coordinate a refill of a simple asthma inhaler. Never in my life have I been so disrespected by supposed “professionals” I will be filing a complaint with the BBB and Florida State Health Department on this matter.
