1 /5 Poliana Castro: I was a customer for about 3/4 years, paying a monthly plan the entire time. I spent 2 years with my dog ​​having an inflamed ear without a solution for it, always giving me the same excuse every time “your dog is allergic, thats how it is”, and keeping the same medication which they knew it wasn’t working. They never investigated, never showed any concern or interest in solving the problem. They just dragged along. They never asked for an allergy test to have a more appropriate treatment for my dog, they just keep throwing in a bunch of medicines without looking for a better solution. Totally uninterested. We only observed the terrible service and lack of interest in actually taking care of the dog when we looked for another veterinarian clinic. During the first consultation, She asked me for allergy tests to find out exactly what they are so that we can have adequate treatment and not have to take a bunch of vaccines to mask the allergy like they were doing at Pet Medical Center. She discovered the type of fungus that same week and carried out the correct treatment. My dog ​​has been completely pain free and with a healthy ear for 8 months now, without needing medication.
After I discovered that the heart vaccine pet medical was giving me to give to my dog was banned here in the USA for years, due to thousands of animal deaths, was the last straw for me. They never informed me about the effects or the risks of this vaccine. To top it off, their service is terrible and there is no communication. They prioritize money over your pets health.
