1 /5 noelle agape: Sadly I can barely give this salon one star.
A few weeks ago I called PSL Pro Nails Spa and the man who owned the business gave me the appointment for the end of the day to do a pedicure. I was about 10 minutes early. Both owner who are husband and wife were there. They also had an employee, who was working on someone when I walked in. I sat down and the wife (owner) filled up the foot tub and I submerged my feet.
When I called to make the appointment I told the owner that I wanted his wife, (the other owner) to do the pedicure (because I wanted to see how her pedicure style was.) So I sat my feet in the water and the wife got up, walked away, as the husband worked on some other customers nails and his wife just went about doing nothing as I sat there for 40 minutes! There were 3 people in there that did nails and there was 3 customers. The husband had made the appointment for me, so you would think that there would be no misunderstanding. Its simple. Give me a pedicure.
The owners sat there and did nothing (playing dumb) as their employee tried to work as fast as she could to get to me. I could tell she was embarrassed.
Needless to say, I will never go back there again. My husband and I were business owners and when you act that way to a customer the only message you are sending is that the customer doesnt matter. They dont care about their customers.
I even tried to give the owners the benefit of the doubt...I thought maybe they thought I wanted the other girl to do my feet, but upon thinking on it, the wife could have said, "I could do this, so you dont have to wait for so long." But NO, not a word was said, as I sat there for 40 full minutes twiddling my thumbs. The place was almost empty. It wasnt as if they had a crowd in there.
If there was a communication break down...they are Vietnamese...then they really need to get a better grip on the English language because I was very clear that I wanted HIS WIFE to give me the pedicure.
Im all for small business in our country. The Vietnamese have contributed much to the U.S. and have done well in business, but Im sorry to say, these two business owners are not only rude, but clueless.
I wont be going back.