Rootz Hair Co. - Melbourne (FL)

1 /5 marisa kahn: Longest Review of my life…A month ago I told Gracie I was leaving Friday, March 29 th for a work contract and I needed to get in for a touch up. My appointment was set for March 27. Gracie had just had a knee replacement and I reminded her that I was leaving that week and she said it’s fine I’ll get you in. I got a text on the 26th saying she basically that she couldn’t work that long each day and can get me in next week. This was not feasible since I was leaving that Friday I had to remind her again. I had a meeting at 11am when she texted me helping a colleague but canceled it after going back and forth with Gracie concerned. She got another stylist involved! Another stylist and Gracie were not collaborating well where it had me as the client like you guys are the professionals so please get on the same page.They were saying 2 different things for my hair. In a panic, I ran to the salon and I encountered Kristin. Kristen said she would help me.Gracie texted saying she recommended her. Kristen from the very start was very condescending and rude. She started off saying “don’t be mean to me.”I said to her “I’m sorry am I being mean to you?” I’m panicked because time was of the essence. No one seemed to understand the severity of the situation that I have to get my house together, and pack to be gone for seven months working 24/7. I was by no means, mean and she said “no but just don’t be mean to me.” It was an odd statement. Throughout the whole service, she would barely let me talk to say anything. Another client of Gracie’s came in and Kristen was trying to help her. She was telling her how she was swamped due a bigger case. I said “sorry I am the bigger case”. Kristen snapped at me and said “don’t talk over me.” That’s how it was the whole time I have no idea why Kristin was making me feel like I was at her mercy. It was like I’m going to be condescending to you because you’re at the mercy of me doing your hair and I’m going to treat you accordingly.At the very end, when trying to discuss correcting it, she said just give me my money.”My hair she turned blue, along with being 5 other colors( orange, blonde, brown, blue, white, black) and gave me a huge line in the back. She refuses to give me my money back in full, and I had to go for a color correction yesterday. I just want my money back but this was completely unethical and wrong, how this was handled anyway. Gracie; unfortunately, being the owner of the salon, and I thought a professional would not say anything to Kristen even though she recommended Kristin to me and my long time stylist! I felt thrown to the wolves I was trusting! Gracie was shocked at Kristen‘s behavior that she doesn’t normally act like that. Well, for whatever reason she was acting like that to me-100 percent. I tried several times to call and text Kristin after.I told Gracie I was going to go to social media and other avenues. I guess they were upset me for talking to one of the her long time clients about what happened when I tried to talk to Kristen at the time in the salon the next day.I guess social media didn’t matter to them.Kristen refused to talk to me though until I took a picture of her cosmetology license.Then she said she would call me later. That did not occur. A nasty text was it. Just like the rest of our interaction, it was just telling me how it was going to be and I was going to have to deal with it. Even Gracie said on the phone to me and my corrective stylist, that my hair “looked unrecognizable”. I’m quite flabbergasted at the whole situation that Gracie is apologizing for Kristin’s work and her behavior to me. On so many levels, this was so unprofessional.Kristin paid me back $85 of the $245 for her work, never mind the $250 dollars I lost with the correction that someone else did yesterday. If she couldn’t do the job, then she shouldn’t have taken the job. She said to me “you will leave here looking gorgeous because I’ve been doing this 20 years. It’s my name on it” A professional would’ve never let me walk out like that at the end of the service.

5 /5 Toni McClendon: Tonya was absolutely wonderful! Will definitely return to her. Timing was perfect, rates were good, the conversation was great, and she gave me exactly what I asked for!

5 /5 L: Gracie is wonderful. Does exactly what you want AND will help you accommodate and give you options (it is what she does for a living so she knows better than I what will look good!).

5 /5 Jen Merkel: Andrew is absolutely the BEST! He knows how to make your hair beautiful, and really listens to what you want. Plus, hes absolutely adorable - getting your hair done by him is always a treat. Highly recommend!

5 /5 Laura Harris: Grace did an outstanding job on my hair. It came out gorgeous. She was friendly and helpful at my first appt. Ill be a repeat customer for Grace. Rootz hair co. Is fabulous!