1 /5 Maria Schrock: Austin lazily lounged back in his chair with his feet kicked up when I arrived. I took my hair down out of a bun and he took a deep breath and said, "Yeahhhh, the energy is off. Im just not feeling this", and stepped backwards- refusing to do my hair. This was after me waiting 6 weeks for a weekend appointment (I work M-F). I have thick/long hair. But I just needed my grays touched up and a quick trim. I even booked extra treatments when I made the appointment online, to make sure to book up enough time because he complained about my thick/long hair the first time he did it. I honestly dont know why I even tried him a 2nd time after that experience and paying over $400 for a color & cut... Luckily, I got in at another salon and the woman who did my roots and trim made my day better just by being kind and reassuring me that my hair wasnt too much; it just takes a professional who knows how to manage hispanic hair.