2 /5 Dana Kantrowitz: Friendly staff and stylists, but two times they didnt listen to what I asked for. I told the colorist I dont want red. I just wanted to cover the grey in my light brown hair -- and it came out copper. Thankfully, she corrected it on my second visit. I saw a different stylist for a haircut only. I asked him for a trim and said I dont want to lose much length from my med-length layered bob. "Just clean it up." He gave me an entirely different shape (def. not a bob) and a significantly shorter cut. I told him I havent had my hair this short in years, and he pushed back, saying he cut barely anything off and this looks better on me.